Senior IT Support Officer – Charterhouse Lagos Careers

Senior IT Support Officer

We are seeking a motivated and detail-oriented Senior IT Support Officer who will be responsible for overseeing the entire IT ecosystem across the school campus, ensuring secure, reliable, scalable, and innovative technology operations that support teaching, learning, safeguarding, administration, and smart campus infrastructure.

Job Description

Position: Senior IT Support Officer

Reporting to: Head of Operations

Position Type: Full-Time, full year

Role Overview:

The successful candidate will lead IT operations, cybersecurity, infrastructure management, service delivery, strategic planning, vendor management, and digital transformation initiatives across the organisation.

This role is suited to an individual with strong leadership, technical depth, operational maturity, stakeholder management skills, and the ability to thrive in a fast-paced and evolving environment.

Charterhouse Lagos staff are committed to safeguarding and promoting the welfare of children and young people. They ensure a secure, stimulating, and well-managed learning environment that promotes a sense of safety, support and wellbeing.

Qualifications and Experience

Diploma or bachelor’s degree in Information Technology, Computer Science, or a related field. 
Minimum of 5–8 years’ experience in IT Operations, Infrastructure, or Systems Administration.
Experience managing enterprise IT environments.

Skills & Competencies

Strong understanding of computer systems, mobile devices, and other tech products. 
Knowledge of cybersecurity best practices, MFA, endpoint security, access control, and compliance.
Experience managing servers, virtualization, storage systems, and backups
Familiarity with Windows environments, as well as basic understanding of network protocols (TCP/IP, DNS). 
Strong experience with Microsoft 365, Azure Active Directory, Intune, SharePoint, Teams, and Exchange.
Ability to multitask, prioritize, and manage time effectively. 
Excellent problem-solving skills and a strong customer service orientation.

Personal Attributes

Self-motivated and goal oriented.
Strong problem-solving and negotiation skills.
Team player with a collaborative attitude.
Commitment to upholding the values and ethos of Charterhouse Lagos.
Ability to maintain a professional demeanour.

Key Responsibilities

1. IT Operations & Infrastructure:

Oversee daily IT operations across the campus. 
Maintain network, server, Wi-Fi, and internet infrastructure.
Monitor system performance, uptime, and reliability.
Manage backups, disaster recovery, and business continuity systems.
Oversee, maintain, and manage the CCTV systems and operations within the premises, ensuring optimal functionality and continuous coverage.

2. Cybersecurity & Compliance:

Implement and enforce cybersecurity policies and standards.
Manage MFA, endpoint protection, and access control systems. 
Monitor systems for threats and unusual activities.

3. Microsoft 365 & Cloud Services:

Manage Microsoft 365, Azure AD, Intune, Teams, and SharePoint.
Oversee onboarding, offboarding, and account management.
Manage licensing, permissions, and compliance policies.
Support cloud-based collaboration and productivity systems.

4. IT Support & Service Delivery:

Lead and supervise the IT support team.
Ensure timely resolution of support tickets and incidents.
Maintain high standards of customer service delivery.
Coordinate escalations with vendors and third-party providers.

5. Vendor & Project Management:

Manage IT vendors, suppliers, and service providers.
Coordinate procurement of IT hardware and software.
Lead infrastructure upgrades and deployment projects.
Manage project timelines, budgets, and implementation plans.
Evaluate and recommend new technologies where appropriate.

6. Hardware & Software Management:

Collaborate on IT projects, such as system upgrades, migrations, or the rollout of new applications. 
Provide support in testing and deploying new technology solutions.

Safeguarding

Charterhouse Lagos is committed to safeguarding and promoting the welfare of all our students and expects all applicants to share this commitment. We follow safer recruitment practices which are aligned with recommendations from the International Task Force on Child Protection. We aspire to the highest international standards of recruiting practices with specific attention to child protection. All appointments are subject to interviews, identity checks, criminal record checks, social media checks and successful references.

Data Protection

The personal data relating to candidates, including personal data provided in, or along with the enquiry and application forms, is required to be collected by Charterhouse Lagos/The Huntington Education Group, for purposes of candidate evaluation, and facilitating the recruitment process. By providing us with your personal data, you give your consent to us for collecting, retaining, processing, transferring (including cross-border transfer) and disclosing personal data to any third parties (including intra-group) for achieving the above purpose.

Diversity, Equality and Inclusion

At Charterhouse Lagos, we want everyone to feel valued, appreciated, and free to be who they are at work, whilst remaining true to the culture and laws of Nigeria. Our recruitment processes are designed to prevent discrimination regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.

Click here to read our Safeguarding Policy.

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