Welcome Centre Administrator
Role Overview: This role involves managing reception duties in our fabulous Welcome Centre and providing administrative support to ensure smooth day-to-day operations.
Responsibilities:
- Greet and welcome visitors with a professional, helpful and friendly demeanour.
- Answer incoming phone calls, screen, and route calls to the appropriate person.
- Ensure you hold the update to information on a variety of aspects of the school to ensure queries and questions can be handled efficiently.
- Assist with general office tasks, including production of documents, photocopying, scanning and data entry.
- Handle incoming and outgoing calls, assisting the Admissions Department with calls relating to information requests.
- Liaising with Marketing, ensuring that suitable materials are available for visitors to read and take away.
- Manage and distribute incoming emails and correspondence.
- Assist in drafting and editing documents, as needed.
- Maintain and update contact lists and office databases.
- Handle inquiries and issues from visitors and employees, escalating when necessary.
Qualifications, Skills and Knowledge:
- Bachelor’s degree in business administration or a related field.
- Proven experience as a receptionist or other customer-facing role is preferred.
- Excellent communication and interpersonal skills.
- Strong written and verbal communication skills.
- Proficiency in using office software (e.g., Microsoft Office Suite).
- Strong organizational and multitasking abilities.
Personal Traits:
- Cheerful and welcoming personality.
- Reliability and punctuality.
- Adaptability and the ability to work in a fast-paced environment.
- Problem-solving skills and the ability to remain calm under pressure.
- Discretion and the ability to handle sensitive information confidentially.
- Adaptability and willingness to take on new responsibilities.
- Commitment to upholding the values and ethos of charterhouse Lagos.
Download the Recruitment Pack at the bottom of the page to read the full Job Description.
Safeguarding
Charterhouse Lagos is committed to safeguarding and promoting the welfare of all our students and expects all applicants to share this commitment. We follow safer recruitment practices which are aligned with recommendations from the International Task Force on Child Protection. We aspire to the highest international standards of recruiting practices with specific attention to child protection. All appointments are subject to interviews, identity checks, criminal record checks, social media checks and successful references.
Data Protection
The personal data relating to candidates, including personal data provided in, or along with the enquiry and application forms, is required to be collected by Charterhouse Lagos/The Huntington Education Group, for purposes of candidate evaluation, and facilitating the recruitment process. By providing us with your personal data, you give your consent to us for collecting, retaining, processing, transferring (including cross-border transfer) and disclosing personal data to any third parties (including intra-group) for achieving the above purpose.
Diversity, Equality and Inclusion
At Charterhouse Lagos, we want everyone to feel valued, appreciated, and free to be who they are at work, whilst remaining true to the culture and laws of Nigeria. Our recruitment processes are designed to prevent discrimination regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
Click here to read our Safeguarding Policy.